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Certified Administrative Professional (CAP) is one of the most valuable credentials an administrative professional can hold. When held with a Microsoft Office Specialist Associate certification, you demonstrate that you can perform all administrative assistant duties and responsibilities at the highest level.

This course will prepare you for the CAP exam, offered by the International Association of Administrative Professionals (IAAP), and Microsoft Associate certification. You will learn the fundamentals of workplace administration, including organizational communication, records management, and human resources. You will then learn advanced skills for using programs in the Microsoft Office suite.

By course completion, you will be fully prepared to take the CAP exam and the MO-200 and MO-201 (Excel), MO-100 and MO-101 (Word), MO-300 and MO-310 (PowerPoint), and MO-400 (Outlook) exams. To earn the Microsoft Office Specialist (MOS) Associate Certification, you must successfully complete three associate level (MOS) exams of your choosing. 

What you will learn

• To perform the key duties and responsibilities of an administrative assistant
• To effectively use Microsoft Office applications, including Word, Excel, PowerPoint, Outlook at their most advanced level

How you will benefit

• Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
• Set yourself up for success in an administrative career by learning relevant real-world skills
• Gain the knowledge necessary to pass the CAP exam
• You will receive IAAP Membership and a study guide upon qualification for the CAP exam
• Be prepared to sit for the Microsoft Office Specialist (MOS) Associate Certification Exams

1. Microsoft Office Specialist (MOS) Associate Certification
   1. Microsoft Excel
   2. MicrosoftWord
   3. Microsoft PowerPoint
   4. Microsoft Outlook
2. Certified Administrative Professional
   1. Organizational Communication (Part 1)
   2. Organizational Communication (Part 2)
   3. Business Writing and Document Production
   4. Technology and Information Distribution
   5. Office and Records Management
   6. Event and Project Management
   7. Human Resources
   8. Financial Functions
   9. Workplace Behaviors and Activities (Part 1)
   10. Workplace Behaviors and Activities (Part 2) 
   11. Workplace Behaviors and Activities (Part 3) 
   12. Becoming an Administrative Assistant and Advancing Your Career

Download Course Outline (PDF)

While there are no prerequisites to take this course bundle, you should be familiar with using a personal computer, mouse, and keyboard. You should be comfortable in a Windows environment and have the ability to launch and close activities and navigate to information stored on the computer. You should also have an ability to manage files and folders.

Certified Administrative Professional (CAP)

You must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam. 

Candidates must meet specific education and administrative office support professional experience, which are:

• No College Degree: 4 years of relevant work experience is required
• Associates Degree: 3 years of relevant work experience is required
• Bachelor's Degree: 2 years of relevant work experience is required

All relevant work experience must have been earned within the last ten years. CAP certification is designed for office and administrative professionals who engage in the following:

• Communicate within the organization (both verbal and written)
• Conduct business writing, including proofreading and editing
• Maintain office functions and record keeping
• Plan meetings, events, and arrange travel
• Maintain budgets and basic accounting functions
• Manage time and other resources for themselves and others
• Utilize technology, including virtual and mobile, with strong computer and internet research skills
• Coordinate communications between internal staff and/or external clients

Microsoft Office Specialist (MOS) Associate

To earn the Microsoft Office Specialist: Associate certification, pass three of the following exams:

• MO-100: Microsoft Word
• MO-200: Microsoft Excel
• MO-300: Microsoft PowerPoint
• MO-400: Microsoft Outlook

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.

The instructional materials required for this course are included in enrollment. Reading assignments in each lesson will be linked to the eBook for the designated reading. 

• The Administrative Professional: Technology and Procedures (eBook)

Hardware Requirements:

• This course must be taken on a PC. Macs are not compatible.

Software Requirements:

• PC: Windows 10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
• Microsoft Office 365, 2021, or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course. 
• .
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.